The Report Cites High Customer Satisfaction, High Level of Value Delivered and Customer Delight with Implementation as Zilliant’s Core Strengths Leading to This Placement
Zilliant, a company that helps B2B enterprises turn data into actionable intelligence to accelerate profitable growth, has been named a Leader by IDC in the IDC MarketScape: Worldwide B2B-Focused Price Optimization Applications 2018 Vendor Assessment.
The report provides an assessment of the price optimization software market, identifies how solution providers compare with each other, and presents recommendations for B2B buyers to consider when adopting a price optimization solution.
“Price optimization applications are entering a period of rapid evolution due to the adoption of machine learning and the ability to leverage external data to define tighter customer/product segments, price better, and offer valuable prescriptive insights,” said IDC Analyst of Digital Business Models and Monetization Mark Thomason.
The report stated the following as the strengths of the Zilliant price optimization and management solution:
- “Level of value delivered: Customers rated Zilliant very highly in value delivered. Customers told us stories on how deploying Zilliant delivered better margin/revenue gains and improved sales skills [more] than they expected and in less time. One large customer using the product for 11 years said that it had seen 10x ROI for several years.
- User interface: Zilliant’s product leverages ML/AI to easily show the impact of pricing model changes and what prescriptive actions should be taken to achieve goals.
- Implementation: Customers were very delighted with the speed and ease of the onboarding, training, and implementation of the solution. Customers were able to get the application into production quickly.
- Customer experience/support: Customers awarded Zilliant the maximum possible rating in customer satisfaction and support. We heard from several customers how highly they thought of Zilliant employees. They were also very happy with how well Zilliant kept them updated on upcoming features and how well they listened to their needs for future releases.”1
“Zilliant’s recognition as a leader in the IDC MarketScape reflects nearly two decades of continued focus on innovation and customer success,” said Greg Peters, Zilliant CEO. “We will continue to respond to market needs and utilize the latest AI-driven technologies to deliver the highest value and the broadest set of pricing optimization and management solutions for our customers.”