Vonage Brings Unified Communications and the Contact Center Together for a Fully-Integrated Experience and a Single Source of Customer Support

Vonage, a global business cloud communications leader, announced the seamless integration of Vonage Contact Center (VCC) and Vonage Business Communications (VBC) unified communications solution.

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Vonage’s single communications suite with an integrated experience can help businesses optimize communications with customers, improve their internal collaboration, customize their experience, and maximize productivity. Vonage is the only cloud communications company that can deliver a truly unified, end-to-end communication experience because it owns the entire stack, from Unified Communications to Contact Centers, to APIs and AI.

“At Vonage, we know that a siloed system can’t compare to a single, proven communications provider,” said Jay Patel, Chief Product Officer for Vonage. “With our integrated experience, we have transcended the boundaries of internal and external communications with one single interface for consistent, effortless user experience for business communication.”

Common Call Controls

Unified communications users and contact center agents can take advantage of the same set of common call controls, making it easier to communicate across the business. Contact center agents can interact with colleagues, customers, and prospects in the way that suits them best — through an embedded experience within their CRM platform or the Vonage Business Communications Desktop application, which features a range of interface options.

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Single Sign-On (SSO)

Business today demands a user-friendly experience and Single Sign-On offers just that. SSO provides consistent identity and access management across the entire operation.

By employing a simple login with the click of a button, the need to locate multiple login credentials is eliminated. Agents can quickly login to the contact center with a click and control their availability for prospects and customers.

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